The Challenge
A national retail chain with 85 locations across 22 states was managing IT with a 3-person internal team — clearly insufficient for their scale. Each store location had standalone IT setups with no centralized management, resulting in inconsistent configurations, slow incident response, and frequent POS system failures during peak retail periods including Black Friday.
Our Approach
Gorgias proposed and implemented a Managed IT Services engagement covering all 85 retail locations. We onboarded the entire estate within 30 days using standardized deployment templates and remote management tools.
The Solution
Deployed Datto RMM for centralized monitoring and management of all 1,700+ endpoints. Standardized network configuration across all stores using Meraki. Implemented a 24/7 NOC with 15-minute response SLA for POS and network critical alerts. Transitioned client to cloud POS via Square for Retail.
The Results
"Having Gorgias as our managed IT partner feels like having a 50-person IT department. Incidents that used to take days are now resolved in minutes." — Linda Hartley, COO, RetailPro Stores
