The Challenge
A large manufacturing company with 5,000 employees was plagued by manual, error-prone IT processes that consumed 60% of their IT team's time. Routine tasks like user provisioning, software deployments, patch management, and server monitoring were performed manually, leading to inconsistencies, security gaps, and delayed responses to issues.
Our Approach
We conducted a thorough process audit identifying 38 repetitive workflows suitable for automation. Using an RPA-first approach combined with custom PowerShell/Python scripts and enterprise automation tools, we built a comprehensive automation suite.
The Solution
Deployed ServiceNow ITSM with custom automation workflows, integrated with Microsoft Endpoint Manager for device management. Created a self-service portal allowing employees to request standard IT services without ticket submission.
The Results
"The automation initiative transformed our IT operations. Tasks that used to take days now happen automatically in minutes." — Robert Kim, IT Director, ManuTech Industries
